Bringing Multilingual Customer Support to CORT

Ever move? Ever need furniture? Then you’ve likely heard of CORT

Cort Furniture Logo

From startups to Fortune 500 companies, CORT (a Berkshire Hathaway Company) provides transition solutions to meet anyone’s needs. CORT matches the world’s largest inventory of furniture to students, families and businesses in need of furnishing at room, home or office. In addition to meeting their clients’ furniture needs, CORT offers destination services, apartment search tools, clearance centers and event centers.

CORT’s Challenges

Because of CORT’s size and diverse customer base, the company constantly finds itself running into language barriers both on the shop floor and within their call-centers. With hundreds of showrooms in thirty States and hundreds of thousands of customers annually, CORT faces significant communication challenges as it works to maintain its world-class customer service.

VerbalizeIt’s Solution

In the first month CORT made dozens of calls, tallying hundreds of quality interactions with international customers on the VerbalizeIt platform. VerbalizeIt’s technology allowed CORT to integrate its international call centers and showrooms directly into the VerbalizeIt community of thousands of interpreters globally. By providing direct lines of access to each of VerbalizeIt’s 10 live languages, CORT employees had the assurance of approaching any customer in any language worry free.

CORT Today

“VerbalizeIt has allowed us to internationalize our call center operations in a seamless and cost-efficient manner. Having the ability to connect to a personable interpreter within seconds and speak to customers across the language barrier has instantly expanded our global reach” –Renee Pershall, Director of Online Sales and Business Development at CORT Furniture, A Berkshire Hathaway Company.

To learn more about VerbalizeIt’s live interpretation services you can contact us. To learn more about how our API seamlessly integrates into call-centers and other customer service platforms visit VerbalizeIt for Developers.

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