Providing Live Interpretation for CORT Furniture

From startups to Fortune 500 companies, CORT provides transition solutions to meet anyone’s needs.

CORT (a Berkshire Hathaway Company) matches the world’s largest inventory of furniture to students, families and businesses in need of furnishing at room, home or office. In addition to meeting their clients’ furniture needs, CORT offers destination services, apartment search tools, clearance centers and event centers.

CORT’s Challenge

Because of CORT’s size and diverse customer base, the company constantly finds itself running into language barriers both on the shop floor and within their call-centers. With hundreds of showrooms in thirty States and hundreds of thousands of customers annually, CORT faces significant communication challenges as it works to maintain its world-class customer service.

VerbalizeIt’s Solutions: Live Interpretation

In the first month CORT made dozens of calls, tallying hundreds of quality interactions with international customers on the VerbalizeIt platform. VerbalizeIt’s technology allowed CORT to integrate its international call centers and showrooms directly into the VerbalizeIt community of thousands of interpreters globally. By providing direct lines of access to each of VerbalizeIt’s 10 live languages, CORT employees had the assurance of approaching any customer in any language worry free.

CORT Today

“VerbalizeIt has allowed us to internationalize our call center operations in a seamless and cost-efficient manner. Having the ability to connect to a personable interpreter within seconds and speak to customers across the language barrier has instantly expanded our global reach” –Renee Pershall, Director of Online Sales and Business Development at CORT Furniture, A Berkshire Hathaway Company.