Desk.com Uses VerbalizeIt’s Translation API

Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

Desk.com’s Challenge

As Desk.com grows and continues to service a larger customer base, the level of customer support their clients need grows too. Today, Desk.com clients are reaching more customers all over the globe and facing language barriers in the process. Desk.com turned to VerbalizeIt for a solution.

VerbalizeIt’s Solutions: Translation API

Desk.com and VerbalizeIt are addressing these customer concerns together through VerbalizeIt’s API which can integrate human translators seamlessly into support, marketing, or business development platforms in order to help companies grow. With one request a translator will translate text and return it in 24 hours saving clients time and money.

Desk.com Today

Through Desk.com’s new integration with VerbalizeIt, Desk.com users can reach global customers and address customer concerns in any language. In other words, if you’re a company in an English-speaking country and you’re receiving requests from non-English customers, responding to them quickly in a meaningful way in the language they speak just got easier.