How to manage a global workforce as a small business

Communication is critical for any business relationship, but it becomes even more imperative for businesses seeking to establish connections with international consumers and employees. As business globalization remains a top focus for many small companies, there are several tools that can assist small business owners as they develop global workforces and streamline the flow of information across the borders. 

After you have begun working with employees or partners in different countries, start looking for business solutions that can improve communication and ensure operations run smoothly throughout the duration of your professional relationship.

Investing in quality communication services is crucial for <a  data-cke-saved-href=Investing in quality communication services is crucial for business globalization.

1. Communicate with ease by using UberConference 
Managing a phone call between several different parties can be a hassle, especially if you need to include remote employees or those who cannot gather in the same room. In these instances, services like UberConference become necessary. This calling service allows multiple people to join on one line, providing the group with one phone number that allows them to instantly connect. Like most other companies that provide calling services, it permits people to share screens, allowing the organizer to show any participants charts, data or documents that pertain to the meeting.

While UberConference does not offer video calling, it does feature innovative visual services for those connected to a computer. People on the phone can see which speaker is currently talking, mute callers who may have distracting background noises, view social profiles of attendees and text chat with individuals on the line. Additionally, UberConference has international calling abilities that make connecting with global partners much easier.

2. Manage projects and workers with Basecamp 
When it comes to developing and managing projects that require the involvement of international workers, trusting a service that can facilitate communication and store online documents is a must for small businesses. Basecamp is a digital service that collects important project data and allows people to work on tasks from across the globe. According to the site, it has been assisting businesses for more than 15 years, with an impressive track record filled with success stories and a wealth of positive recommendations. More than 350,000 companies used Basecamp last year to work on over 4 million projects, something the service claimed propelled it to become the world's No.1 project management tool. 

"More than 350,000 companies used Basecamp last year to work on over 4 million projects."

This service is particularly helpful for businesses partnering with people living in different countries, especially if they do not speak the same language. The platform itself offers the perfect place on which managers can post their own project information, whether that be data, discussions or documents. Additionally, companies that are seeking to connect with global partners can post content that has been generated by professional translation services, ensuring international contacts can access and understand important information pertaining to the project.

3. Develop personnel profiles with Nimble
Understanding your business contacts is imperative for executives looking to effectively communicate with partners and clients. Nimble is a digital service that collects information about your contacts – such as email addresses, recent posts, social media profiles and activity – that gives the viewer a comprehensive look at the person and his or her online presence. This particular tool offers a bevy of benefits to small-business owners, from providing them a complete look at candidates who may be vying for employment to developing a more in-depth view of the interests of a potential business partner. Companies looking to expand their business operations to an international audience can use the service to glean information about the interests and capabilities of a potential new partner, including whether or not professional translation services will be necessary to facilitate discussion between two parties.

Nimble offers far more than just basic profiling. According to a case study published on the site, Nimble can increase the efficiency of managing relationships with contacts. The study followed the story of two entrepreneurs who started their own U.K.-based clothing company, A.M. Custom Clothing. Alex Franklin, co-founder of the business, explained that one of its features allowed the boys to discover a deal that would have been otherwise lost.

"We immediately were reminded of a huge deal in our pipeline – several thousand pounds – as soon as we set up Nimble," Franklin said in the study. "We had lost track of this prospect. As we were entering information in Nimble's Deals feature we rediscovered them, reached out, got the deal moving again, and it resulted in a very big sale."

Keeping track of your personnel, documents and data can help improve international business relationships.Keeping track of your personnel, documents and data can help improve international business relationships.

4. Ensure meetings are optimized for mobile with TeamViewer
Similar to other services that streamline data sharing for people in business meetings, TeamViewer allows people to quickly connect online to discuss with screen sharing and multiple participant support. Unlike other companies, however, TeamViewer optimizes information for mobile devices, meaning any people attending the meeting can share information regardless of how they're viewing it, whether they be on a computer, mobile device or tablet. 

Enlisting services like TeamViewer is essential for businesses looking to reach remote or international business contacts, as the optimization allows people from any location to view the same content from any platform. It is especially beneficial for the rising majority of small business owners who have integrated mobile technology into their daily operations – according to a study conducted by Constant Contact, more than 77 percent of these professionals use mobile technology while working.

"More than 77 percent of small business owners use mobile technology, highlighting the importance of optimization."

5. Share data with business partners via Box
There are various data-hosting websites available for business partners looking to quickly and safely share information. When it comes to managing relationships with a global workforce, Box is best. Not only does this site ensure any shared content remains confidential, but it offers a range of professional services for business executives, including educational courses to take advantage of features, 24/7 access to IT professionals and customized consulting to help businesses determine how to best use the service. Storage space is particularly useful for executives who need to share with global audiences those documents that have been reviewed by a business localization service.

CIO magazine reported that Box was the best document-sharing service for businesses, noting that its analytical reporting measures, as well as its easy management and integration capabilities, set the company above others that provided similar services.

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